Shipping policy
MAWJ Swim – Shipping Policy
Order Processing & Handmade Production
All MAWJ Swim pieces are made-to-order and handmade with care.
Please allow 3–4 weeks (21–28 days) for production before your order is shipped.
This time is required to carefully cut, sew, and quality-check each item to ensure the highest standard.
Once your order is completed, you will receive a confirmation email that your item has been dispatched.
Shipping Times (After Dispatch)
Once your order has been shipped, estimated delivery times are:
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- USA & Canada: 7–14 business days
- Rest of the world: 10–18 business days
Delivery times may vary depending on customs processing and local courier services.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight.
All shipping fees will be shown before you complete your purchase.
International Orders & Customs
For international orders:
- Customers are responsible for any customs duties, import taxes, or local charges imposed by their country.
- MAWJ Swim is not responsible for delays caused by customs clearance.
We recommend checking your country’s import rules before ordering.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become active.
Delays
As each item is handmade, production times are carefully followed. However, during busy periods, slight delays may occur.
We will always keep you updated if there are any significant delays with your order.
Incorrect Address
Please ensure your shipping details are correct at checkout.
MAWJ Swim is not responsible for:
- Orders shipped to incorrect or incomplete addresses.
- Orders returned due to address errors.
If an order is returned to us, reshipping fees may apply.
Lost or Delayed Parcels
Once your order has been shipped and handed to the courier, we are not responsible for delays caused by postal services or customs.
If your parcel is significantly delayed, please contact us at support@mawjswim.com and we will assist you.
Contact Us
If you have any questions about your order or shipping, please contact:
Email: support@mawjswim.com